Refund Policy

You can cancel a subscription at any time: open the dashboard, go to Account → your plan, and choose cancel — no further renewal is billed, and your current paid period stays active until it ends. You can also open a ticket in the app (the Support button) or email [email protected] — we answer within one business day. Cancellation stops future renewals; the period already paid for is not prorated or refunded, except where your jurisdiction's consumer law requires otherwise.

• Duplicate or mistaken charges — always refunded in full
• Service outages — if a platform outage prevented use of a paid feature, affected credits or subscription time are restored
• Undelivered purchases — if a paid generation failed and credits were charged, the charge is reversed automatically or on request
• Unauthorized charges — reported promptly, refunded after verification
• New subscriptions — if you request within 14 days of first subscription purchase and have made minimal use of paid features, we refund on request

Credits that have been spent on delivered content, subscription periods already used, and purchases older than 30 days — except where the law says otherwise. Physical mail and gifts (handwritten letters, gift cards) cannot be refunded once sent to our fulfillment partner.

Email [email protected] (subject "billing") or use the contact page with your account email and the charge you're asking about. We answer refund requests within 3 business days; approved refunds return to your original payment method within 5–10 business days depending on your bank.

Charges appear on your payment statement under the billing descriptor shown to you at checkout. If you don't recognise a charge, email us first — we can identify it and resolve it far faster than a dispute can.

Please contact us before disputing a charge — most issues resolve faster than a bank dispute and without risking your account. Fraudulent chargebacks may result in credit reversal and account suspension.